Thursday, October 09, 2008

Because I need to gripe to someone

In January of this year I bought a new computer.....from HP. I bought a factory refurbished model straight from HP and had it shipped. I've never had a problem with it until today. I restarted it because it was locked up and ...nothing. I get the HP screen and a couple of choices for recovery and nothing else. I have ran all of the recovery options other than the restore, which I am starting now. I called HP and was told that since it was more than 3 months old they would be happy to talk to me for the low fee of 49.00 for 14 days service. I very nicely told her I would call her back if I couldn't figure something out myself. I'm about 95% sure this is the same lady, in the same distant land, that I have to call if I need to ask questions about my cell phone. I understood about every 3rd word she said.
My son is on the phone with me trying to help me figure it out. He bought the same computer I did but bought an extended warranty. I didn't know I could buy one. I should have asked, but didn't think about it. Every computer I have ever bought has a one year phone technical support service included. I'm about out of ideas. I don't know if I will get it working but I have a backup computer........and a backup plan. If this restore doesn't work, I am going to call HP back and tell them I have a cow here and I will not hesitate to slaughter it if they don't talk to me. I'm pretty sure whatever country they are in worships their cattle instead of eat them.


I hit publish and then noticed I was getting an email. It was from HP telling me that as a valued customer I might like to shop their anniversary sale.....um NO.

5 comments:

Lynn - the piggy bank painter said...

LOL! I LOVE your last 2 lines. Hilarious! I know just how you feel.....I always want to ask for American customer service.


Go see what I donated at the Super Duper SuperWAHMz Contest!

kim-d said...

Oh Katy! I'm so sorry for your computer troubles, but I laughed through this whole post. If you were able to understand every third word, that means YOU WERE TALKING TO AMERICAN CUSTOMER SERVICE. BWAHAHAHA!!!

Who you need is Monk. She's good with this stuff...

I hope it restores; I really hope it restores. SAVE THE CATTLE! :)

Kimmy said...

Luckily, I married a computer whiz. He is my own personal Geek Squad when I "break" the computer.

Kimmy

Lanny said...

I had an HP. Had. End of story. Unless you want me to go on and on about how much I hate HP.

I hope yours starts working soon!

Monkling said...

Oh, yeah. Listen to Kim because I was so helpful with her pdf issue. If you're still having problems, email me & tell me exactly what happened. I'd say I'd be on AIM tomorrow but apparently we're going into the city for a good portion of the day. And I am not happy about it. Details to follow...