In January of this year I bought a new computer.....from HP. I bought a factory refurbished model straight from HP and had it shipped. I've never had a problem with it until today. I restarted it because it was locked up and ...nothing. I get the HP screen and a couple of choices for recovery and nothing else. I have ran all of the recovery options other than the restore, which I am starting now. I called HP and was told that since it was more than 3 months old they would be happy to talk to me for the low fee of 49.00 for 14 days service. I very nicely told her I would call her back if I couldn't figure something out myself. I'm about 95% sure this is the same lady, in the same distant land, that I have to call if I need to ask questions about my cell phone. I understood about every 3rd word she said.
My son is on the phone with me trying to help me figure it out. He bought the same computer I did but bought an extended warranty. I didn't know I could buy one. I should have asked, but didn't think about it. Every computer I have ever bought has a one year phone technical support service included. I'm about out of ideas. I don't know if I will get it working but I have a backup computer........and a backup plan. If this restore doesn't work, I am going to call HP back and tell them I have a cow here and I will not hesitate to slaughter it if they don't talk to me. I'm pretty sure whatever country they are in worships their cattle instead of eat them.
I hit publish and then noticed I was getting an email. It was from HP telling me that as a valued customer I might like to shop their anniversary sale.....um NO.